Seven steps. Every engagement. Every time.
Engagement goes wrong in predictable places: the wrong people spoken to, commitments made with no way to deliver them, issues raised and never answered, and no record when the reporting is due. Our process closes each of those gaps.
| Step | What happens | Evidence produced |
|---|---|---|
| 1. Enquiry | We confirm what is needed and, critically, who holds authority to approve the work and the expenditure. | Enquiry record |
| 2. Scope | Communities involved, deliverables, timeframe, budget, participation targets and reporting requirements defined in writing. | Written scope |
| 3. Quote | A written quotation or service agreement is issued and accepted before any work begins. | Accepted quotation or agreement |
| 4. Risk check | Access, timing, permissions, cultural considerations, insurances and conflicts of interest assessed and declared. | Risk assessment, conflict declaration |
| 5. Mobilise | Local people confirmed, meetings and schedule set, communication points established. | Programme, engagement plan, local engagement records |
| 6. Deliver | Engagement delivered and monitored; issues raised early and answered, not left to the end. | Meeting notes, issue register, records |
| 7. Close-out | Completion confirmed, evidence compiled, participation reported, community told what happened, invoice and final report issued. | Completion record, participation report, final file |
Why we publish this
Because our clients are accountable to funders, boards, agencies and communities — and because a supplier who cannot describe how they work usually does not work that way at all.
Local people, doing local work.
Engagement in this country is not done by one person. We engage local Aboriginal community liaison people, interpreters and support workers on each project, under written agreements.
This is not a subcontracting convenience. It is the point. Every local person we engage is an Aboriginal person employed on the project — which is the outcome our clients are committed to delivering, and which appears in the participation reporting they receive.
Before we engage anyone, we confirm
- The right person for that community and that conversation
- Availability and any cultural or family obligations affecting timing
- ABN and insurance where they are engaged as a business
- Agreement on scope, rate and payment terms in writing
Where our role ends
We do not hold or sell cultural authority. Cultural authority belongs to Traditional Owners and their representative bodies. We make sure the right people are spoken with, we run and record the engagement, and we follow up — we do not speak for communities, provide cultural clearance, or certify that consultation was culturally sufficient.
We are not a substitute for a land council, a native title body or a formal consultation process. Where a decision needs cultural authority, we get you to the people who hold it.
Works and trade services
We are not a construction contractor and do not perform regulated trade work. Where a client asks us to coordinate a works package alongside an engagement, that work is performed by qualified, licensed and insured subcontractors under our management, and we say so plainly.
Are you a local liaison worker, interpreter or Aboriginal-owned business?
We are always building our network across the Victoria River District and Big Rivers region.